At SefiTech, we believe there is no such thing as a stupid question. If you have any issue or need help, don't hesitate to contact us!
Question
How does it all work?
Answer: If you telephone or email our support representatives, they will take your details and a brief description of the problem. The engineer will then discuss your issues and possible courses of action. In most cases, if your broadband connection is working, we can connect remotely to your machine and resolve your issue. If an engineer has to visit your home, you can arrange an appointment with the engineer direct. You can also email us with your query and one of our representatives will get back to you within the hour.Question
Do I need to do anything to prepare for a SefiTech support specialist's arrival?
Answer: No, all we ask is that you provide a safe working environment with access to electrical power. You must also provide access to your residence and an adult must be present at all times.Question
How do I know it is a SefiTech engineer who has arrived at my home?
Answer: All of our engineers carry proof of ID and evidence of our qualifications. Our engineers have worked hard for their qualifications and are proud to show it. We are the real deal and don't believe in deceiving our customers.Question
What can you expect when a SefiTech engineer arrives at your home?
Answer: We will try our very utmost to fix your problem. If the problem can be resolved, we will let you know what we can do, how we fixed your issue and how to prevent it from occurring again. All this will be explained in a no-nonsense manner and we won't spray you with technical jargon. If an engineer deems the issue unsolvable, we won't charge you a penny.Question
How does SefiTech charge?
Answer: We accept payment on the phone and online. Our engineers will also accept cash if necessary. You can buy a package directly from our website saving you time and money. Otherwise, if you phone and make an appointment, our representatives will take your details, name, address and payment information. As we operate on a no fix - no fee basis, you will not be charged until an engineer has assessed your problem and gained your approval. If the engineer can resolve your issue, he will charge you after all work is carried out. The engineer will print an invoice for any work carried out onsite for receipt purposes.Question
Are you around 24 hours a day?
Answer: If you need help, we'll try and resolve issues remotely first. If we can't resolve the issue, we will send an engineer out to assist 24 hours a day.Question
What guarantee can you give that my issue is resolved?
Answer: We pride ourselves on providing an exceptional service. In the unlikely instance that your issue may reoccur, we offer a 30 day SefiTech promise. If your problem returns within this period, we'll send someone out at no extra cost. If an issue you are having is fixed remotely, we offer a 10 day warranty. Please email or call on our contact number above. SefiTech understands that computers can be unpredictable and problems can reoccur, we believe fixing the problem is only a first step, preventing it from occurring again by educating customers is what we take pride in. For any other issues, please email, call or read our terms of service.Question
What do you mean by qualified support engineers?
Answer: All of our engineers are full MCSE (Microsoft Certified Systems Engineers 2003), an intense study program official to Microsoft. The program includes intensive study and 7 x 4 hour exams. We believe this is the least in qualifications one of engineers should possess. Click here to learn more about the MCSE qualification. Our engineers must also have attained the MOS (Microsoft Office Specialist 2003). This proves that our engineers are qualified in using, configuring and setting up the most recognised office packages today. The course includes intensive study and 5 x 2.5 hour exams. Click here to learn more about the MOS qualification. Even though our engineers have many other qualifications, the Veritas Certifed Backup Engineer qualification is also possessed by some of our engineers. Dependent on your requirements, we will send an engineer best suited to your needs. The above is the very least you can expect from one of our engineers. SefiTech provides our customers with highly qualified engineers who are used to providing support at the highest level for many major organisations. SefiTech is a partner you can trust to do the job right, this is what we pride ourselves on.Question
What services do we provide?
Answer: We provide a wide range of services from home support of personal computers and portable computers to business users. SefiTech can help you to get up and running in no time. We cover the whole of London and can support the rest of the UK remotely if need be. If you are not in London and you have a broadband connection active, we can take control of your pc like we were there. Please view our extensive list of services on our services page. Any questions you may have, we are bound to have the answer, just drop us an email or call us now!Question
What if I have a problem with something that is not on your list of services?
Answer:Let us know and we might just be able to help.
Question
Why should I go wireless?
Answer: Wireless is the future. Think about it, with cables you are restricted to one area of your home. With Wireless, you can work or surf anywhere in your home. You have practically no restrictions to the amount of devices you can add to your network, no messy cables and no fighting over who uses the machine restricted to one room. Everyone can surf at the same time and everyone can do it in their own desired space. SefiTech not only set up your wireless network, we also make sure it's secure before we leave, so you don't have to worry about eavesdroppers and hackers. The only thing that you need is an existing broadband connection, we will do the rest.Question
How does remote support work?
Answer: It's really quite simple. We send you a special email with either a link or an attachment. You then click on the link or attachment, this in turn initates a connection to our support engineer who is then able to control your mouse like we were there in your front room. The connection is secure and we do not install any additional software on your pc. Remote support saves us and you time and money. All you have to do is make an appointment via email or phone and we will do the rest.Terms of Service & privacy policy
Privacy and security: Unlike most other companies, SefiTech does not collect personal information from our customers. All logs and any other personal information is destroyed once our work for you has finished. We will never distribute any of your details to third party companies.
Use of cookies: Our website does not use cookies to collect information about you or your internet surfing habits. We are an anonymous service and really mean it when we say that you are in safe hands. This is not the case with companies like Tech Guys and Geek Squad. We are one of the first company's to do this and one of the only ones in the IT Support arena.
Protecting your privacy: Our website is secured using the latest data encryption technologies. We take safety very seriously at SefiTech and pride ourselves in giving you piece of mind. If we remote connect to your pc, it is always using a secure encrypted channel and only the engineer and home user can view the connection.
Contacting You: We will never contact you unless you ask or join our mailing list.
